
Policies and Procedures
Commitment:
You are hiring me as your coach because you want to make significant changes in your life and/or are working on achieving a particular goal you have set for yourself. This work will sometimes happen quickly and sometimes not. As your coach, you have my word that I am 100% committed to you being powerful, successful, and capable of working toward your goals. If during the coaching relationship there is any reason to change our agreement, my request is that we design a time period during which we will look at the issue(s) and create a mutual resolution that honors you as the client, me as the coach, and the coaching relationship we have built together. Upon completion of our time together, if we mutually agree to continue the coaching relationship, we will negotiate new terms and pricing at that time.
Procedure:
We will determine the best means to conduct your coaching session - whether via Zoom or by phone. Please be in a private location where you feel safe and secure to speak openly and honestly for all sessions. Please have a place to keep notes nearby. I strongly encourage you to schedule your coaching sessions at a time where you will have minimal distractions so that we can both be fully present to the work happening within our sessions.
Confidentiality:
Our relationship is completely confidential (with the exclusion of a legal obligation to share information that involves you or another individual being harmed).
Time:
We will begin and end our sessions on time, in honor of our commitment. I understand things come up and you may be running late. I will always wait 10 minutes from the start time before logging off and will consider that a paid cancellation.
Scheduling:
Rescheduling an appointment is easy with advance notice. If you need to reschedule, I would appreciate at least 24 hours notice. If you have an emergency, we’ll work around it. Missing an appointment without notice is considered a paid forfeited appointment. A rescheduled appointment with less than 24 hour notice, that is outside of an emergency, is also considered a forfeited paid session.
Fee:
All fees must be paid in advance. As a convenience to both of us, I offer the option of using a credit or debit car for your payments via PayPal. If you would prefer another method of payment (check, bank transfer, business invoice), please let me know. Fees may increase annually.
In-Between Sessions:
If you would like to share a success or problem with me at non-coaching times, you may contact me via email, text, or leave me a voicemail. I promise to respond as quickly as possible, and definitely within two business days.
Problems:
If I ever say or do something that upsets you or doesn’t feel right, please bring it to the session. I promise to make it right for you and do what is necessary for you to feel satisfied.
Email:
Communications, scheduling, homework accountability, and more can be handled online via email. Use it frequently to be in touch and let me know what you might need.